Why are we different:

• The course is designed and delivered by experience consultant working on large scale ITIL, ISO 20000, ISO 27001 Projects.

• Practical case studies and examples to map with ITIL projects.

• On the Spot Gap Analysis with ITIL.

• Introduction to ISO 20000 & other best Practices in IT Governance.

• Post Training Support.

Workshop Overview:

What is ITIL?

ITIL is a framework of best practice techniques to facilitate the delivery of high-quality information technology services. ITIL outlines an exhaustive set of management procedures to support organizations in achieving both value and quality in IT operations.

As an IT Service Management (ITSM) framework, ITIL provides a systematic approach to the provisioning and management of IT services, from inception through design, implementation, operation and continual improvement. The processes identified and described within ITIL are supplier and platform independent and apply to all aspects of IT infrastructure.

Workshop Objectives:

• Understand the key principles and concepts of IT Service Management.

• Understand the benefits it can bring to your organization.

• Understand the various processes in Service Management and how they relate to the Service Lifecycle.

• Understand the IT Organization structure and the roles involved with the Service Lifecycle.

• Understand the relationships among the components of the processes.

• Understand the ways to measure the effectiveness of the Service Lifecycle.

• Preparing for ITIL v3 Foundation Exam.

Detailed Course Outline link:
ITIL @ V3 Foundation Course

WHO SHOULD ATTEND?

• IT Managers

• IT Staff and process owners

• IT Developers

• IT Management

• Project and Business Managers directly involved in IT

• Implementing & operating IT services in-house or for external customers

• IT Staff and process owners

• IT Consultants

• Quality Assurance Professionals

• IT Auditors

• IT Service Management Professionals

• Executives managing

• Any member of an IT organization in delivery of IT services.

Lead instructor - Mr. Parag Patki

Mr. Parag Patki is ITIL Certified, Certified Information System Auditor (CISA) from ISACA, USA, CISSP from ISC2, USA and BS 7799 Lead Auditor from BSI, UK. His domain expertises are IT Service Management and Information Security Management. He has also cleared Exam in CGEIT (Certified in the Governance of Enterprise IT)

Mr.Patki currently as a Principal Consultant, is heading the Consulting Division of the transnational US$ 300 million PCS group a leading IT Solutions and Services Company.

His domain expertise is IT Governance, IT Service Management, Information Security Management and Project Management.

He has 14+ years experience in IT Services and is a recognized trainer. In last 6 years he has trained over 3000 participants on various IT disciplines including ITIL, ISO 20000, ISO 27001, PMBOK, COBIT, Cyber Law and Penetration testing. He has also spoken at national / international conferences and leading professional member organizations like ISACA Chapter in Mumbai.

Mr.Parag has been a leading consultant who has worked on ITIL, ISO 20000, ISO 27001 and ISO 9001 consulting projects. He has lead multiple large Infrastructure Management and BPO projects with team size over 350+ members. He has led projects of ITIL/ISO 20000 implementation in ONGC (a fortune 500 Company), GTL Limited, TVS Iyengar and Sons Limited and Star TV. He has trained participants from leading organizations such as Reliance Industries Limited, Reliance Infocom, France Telecom, Yes Bank, NSE IT, J P Morgan and Chase, Citibank, Aker Kvarner, etc.

He has also led ISO 27001 implementation projects in Aptech Limited, Ship Building Center, GTL Limited, TVS Iyengar and Sons Limited, Tech Process Limited. He was also involved in implementation of ISO 9000 in a BPO company and a Telecom infrastructure Company.

His articles are published in Indian Express group, a leading publication house in India.

He loves training and is a hard-core trainer. His style of training of making things simple, mixed with humor, makes participants comfortable through out the training sessions.