The ITIL ® Foundation course is designed for all those who have some responsibility for the design, delivery, support or operation of IT services and who would benefit by obtaining a good general understanding of IT Service Management best practices.
ITIL is a framework of best practice techniques to facilitate the delivery of high-quality IT services. ITIL outlines an exhaustive set of management procedures to support organizations in achieving both value and quality in IT operations.
The following Modules are included in this course:
Module 0 – Introduction
Module 1 – Service Lifecycle and Service Management as a Practice
Module 2 – Lifecycle Phases: Service Strategy
Module 3 – Lifecycle Phases: Service Design
Module 4 – Lifecycle Phases: Service Transition
Module 5 – Lifecycle Phases: Service Operation
Module 6– Functions in Service Operation
Module 7– Lifecycle Phases: Continual Service Improvement
Module 8 – Technology and Architecture Mock Exam and Exam Preparation
Payment can be made using Debit card/Credit Card/NEFT/Cheque.
Fees is inclusive of laptop, lunch and participation certificate.
*Pragati Software reserves the rights to postpone any program due to insufficient nomination.