ITIL FOUNDATION (Certification Preparatory Course)


The ITIL ® Foundation course is designed for all those who have some responsibility for the design, delivery, support or operation of IT services and who would benefit by obtaining a good general understanding of IT Service Management best practices.

Course Outline

ITIL is a framework of best practice techniques to facilitate the delivery of high-quality IT services. ITIL outlines an exhaustive set of management procedures to support organizations in achieving both value and quality in IT operations.

Workshop Objectives:

  1. To understand the main concept, processes, functions, benefits, and challenges of ITIL 2011.
  2. To gain insight into the holistic Service LifeCycle approach at the heart of ITIL 2011 and its close association with Business strategy.
  3. To understand how the ITSM processes and functions can help achieve business excellence.
  4. To prepare participants for the ITIL 2011 Foundation Certificate Examination.

Course content:

The following Modules are included in this course:

Module 0 – Introduction

Module 1 – Service Lifecycle and Service Management as a Practice

Module 2 – Lifecycle Phases: Service Strategy

Module 3 – Lifecycle Phases: Service Design

Module 4 – Lifecycle Phases: Service Transition

Module 5 – Lifecycle Phases: Service Operation

Module 6– Functions in Service Operation

Module 7– Lifecycle Phases: Continual Service Improvement

Module 8 – Technology and Architecture Mock Exam and Exam Preparation

Click here to view detail course content.

  • 10% Early Bird Discount if enrolled on or before 11 June 2018.
  • 15% Discount on group registration of 4 or more participants
  • 20% Discount on corporate group registration of 8 or more participants

Payment can be made using Debit card/Credit Card/NEFT/Cheque.

Fees is inclusive of laptop, lunch and participation certificate.


*Pragati Software reserves the rights to postpone any program due to insufficient nomination.


Fees : Rs. 13500 + 18% GST

Date : Batch I: 16-17 June 2018 Batch II: 14-15 July 2018

Duration : 2 Days

Location : Mumbai

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