ITIL Foundation on 19th – 20th & 24th – 25th Aug 2019
Those who require a basic understanding of the ITIL framework.
Module 1: Introduction to Service Management
Module 2: Service Lifecycle and Service Management as a Practice
Module 3: Lifecycle Phases: Service Strategy
Module 4: Lifecycle Phases: Service Design
Module 5: Lifecycle Phase: Service Transition
Module 6: Lifecycle Phases: Service Operation
Module 7: Functions in Service Operation
Module 8: Lifecycle Phases: Continual Service Improvement
Module 9: Technology and Architecture
10% Early Bird discount if registered on or before 10th Aug 2019.
15% discount on Group registrations of 4 or more participants.
20% discount on Corporate group registrations of 8 or more participants.