ITIL Foundation on 23rd – 24th & 28th-29th Sept 2019

ITIL Foundation

Audience

ITIL certifications an essential requirement for understanding of new ITIL4 framework and how it may be used to enhance the quality of IT service management with in an organization. This certifications most suited for: IT Managers/Support teams, System Administrators/Analysts, Operations Managers, Database Administrators, Service Delivery Professionals, Quality professionals who needs a basic Analysts.

 

 

 

 

Course Outline

  • Module 1: Introduction to Service Management
  • Module 2: Service Lifecycle and Service Management as a Practice
  • Module 3: Lifecycle Phases: Service Strategy
  • Module 4: Lifecycle Phases: Service Design
  • Module 5: Lifecycle Phase: Service Transition
  • Module 6: Lifecycle Phases: Service Operation
  • Module 7: Functions in Service Operation
  • Module 8: Lifecycle Phases: Continual Service Improvement
  • Module 9: Technology and Architecture

Note:

10% Early Bird discount if registered on or before 2nd Sept 2019.

15% discount on Group registrations of 4 or more participants.

20% discount on Corporate group registrations of 8 or more participants.

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Fees : Rs. 15000/- + 18% GST

Date : Weekdays 23rd to 24th & Weekends 28th to 29th Sept 2019

Duration : 2 Days

Location : Mumbai

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