Grievance Redressal Policy

Home Grievance Redressal Policy

At Pragati Software Pvt Ltd, we are committed to providing a seamless and satisfactory experience for our users. If you have any grievances regarding our website collecting sensitive personal data or information (SPDI), we encourage you to report them through our grievance redressal mechanism. This policy outlines the process for filing and resolving complaints.

Grievances may include complaints related to data privacy, security, and violations under applicable laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

This policy applies to all users of our website, including customers, partners, and stakeholders.

Submission Channels:

If you have any grievances, complaints, or concerns regarding the handling of your personal data, please contact our Grievance Officer using the details below:

  • Contact Person: Mahendra Singh
  • Designation: Assistant IT Manager
  • Email: grievance@pragatisoftware.com
  • Phone: +91 9890428483
  • Postal Address:

Pragati Software Pvt. Ltd

109, Lok Centre, Marol Maroshi Road,

Andheri East, Mumbai- 400 059

OR

 
Information Required for Filing a Grievance

 To process your grievance efficiently, please provide the following details:

  • Name
  • Contact Details (Email & Phone)
  • Nature of the Grievance
  • Relevant Documents (if any) – Send via Email
 
Grievance Handling Process

We follow a structured process for grievance redressal:

  • Acknowledgment: The grievance will be acknowledged within 48 hours of receipt.
  • Investigation: The Grievance Officer will review the issue and may request additional information if necessary.
  • Resolution: We aim to resolve grievances within 30 days of filing, depending on the complexity of the issue.
  • Escalation: If the user is not satisfied with the resolution, they may escalate the complaint as outlined below.

 

Escalation Process

If the issue is not resolved within the specified time, the user can escalate it to:

  • Higher Authority Name: Pradyumn Sharma, CEO
  • Email: pradyumn.sharma@pragatisoftware.com

Alternatively, users may approach legal authorities as per applicable laws if their grievance remains unresolved.

Compliance and Legal Considerations

This policy complies with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, and other applicable regulations. If grievances remain unresolved, users may seek legal remedies under the laws of India.

Policy Review & Updates

We reserve the right to update this policy from time to time. Any changes will be posted on this page with an updated effective date.

Last Updated Date: 2nd Feb 2025